Shipping policy

Thank you for shopping with Detora Home. We currently ship our table lamps, floor lamps, and home lighting products within the United States only. We want our shipping terms to be clear before you place an order.

Free Shipping

We offer free standard shipping on all orders within the United States.

There is no minimum order value required for free shipping.

Cash on Delivery Only

Detora Home currently uses Cash on Delivery (COD) only.

This means:

  • No online card payment is required when placing your order
  • You pay when your package is delivered
  • We do not currently accept credit cards, debit cards, PayPal, Apple Pay, Google Pay, or other online payment methods through our store

Please make sure someone is available at the delivery address to receive the package and complete payment.

Order Processing Time

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST).

Orders placed after 5:00 PM EST, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Transit Time

After your order has been processed and shipped, the estimated transit time is:

4–9 business days

Estimated Total Delivery Time

The typical total delivery timeframe is:

5–11 business days

This includes:

Handling Time: 1–2 business days
Transit Time: 4–9 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Order Tracking

Once your order is shipped, tracking information will be provided when available.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Phone number

If you notice an address error, contact us as soon as possible. Once an order has shipped, we may not be able to change or reroute the delivery.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your lamp or lighting product arrives damaged, defective, broken, or incorrect, contact us promptly with:

  • Your order number
  • A short description of the issue
  • Clear photos of the product
  • Photos of the packaging, where applicable

We will review the issue and provide the appropriate next steps.

Delayed or Missing Packages

If your order is delayed, please check the tracking information first.

If tracking shows the package as delivered but you cannot locate it, check around your property, with household members, neighbors, or your building reception area before contacting us.

If the package is still missing, contact our support team for assistance.

Failed COD Delivery

Because we use Cash on Delivery, customers should ensure that someone is available to receive the order.

If delivery cannot be completed because the customer is unavailable, refuses the package, or provides incorrect delivery information, the package may be returned.

Contact Information

For shipping, tracking, delivery, or COD questions, contact us:

Phone: +1 917-388-2272
Support Email: support@detorahome.shop
Address: 51 Barrow St, New York, NY 10014, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time (EST)