FAQs
Frequently Asked Questions (FAQs)
What does Detora Home sell?
Detora Home specializes in table lamps and floor lamps for homes, apartments, bedrooms, living rooms, reading corners, desks, nightstands, and other interior spaces.
We currently focus only on these lighting categories so customers can shop from a more relevant and clearly organized selection.
Do you ship within the United States?
Yes. Detora Home currently ships within the United States only.
We do not currently offer international shipping.
For full details, please review our Shipping Policy.
Is shipping free?
Yes. We offer free standard shipping on all U.S. orders.
There is no minimum purchase amount required to qualify for free shipping.
How long does delivery take?
Our typical delivery timeline is:
- Handling Time: 1–2 business days
- Transit Time: 4–9 business days
- Estimated Total Delivery: 5–11 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST).
Orders placed after the cut-off time, on weekends, or on U.S. federal holidays will begin processing on the next business day.
What payment methods do you accept?
Detora Home currently operates on a Cash on Delivery (COD) only basis.
This means you do not need to make an online card payment when placing your order.
Payment is made when the package is delivered.
Do you accept credit cards or PayPal?
No. At this time, we do not accept credit cards, debit cards, PayPal, Apple Pay, Google Pay, or other online payment methods through our store.
Our current payment method is Cash on Delivery only.
Can I cancel my order?
Yes, you may request cancellation before your order has shipped.
Contact us as soon as possible at:
If the order has already shipped, cancellation may no longer be possible. You may then follow our return process if the item is eligible.
Can I change my shipping address?
If your order has not yet shipped, contact us immediately and we will try to update the address.
Once the package has been shipped or handed over to the carrier, we may not be able to change or reroute it.
Please always double-check your address before placing an order.
Will I receive tracking information?
Yes. When tracking information is available, it will be sent after your order ships.
Please allow approximately 24–48 hours for tracking information to update after the carrier receives the package.
What is your return policy?
We offer a 30-day return policy.
You have 30 days from the delivery date to request an eligible return.
For complete details, review our Return & Refund Policy.
How do I start a return?
Contact us at:
Please provide:
- Your order number
- The reason for the return
- Photos if the product is damaged, defective, broken, or incorrect
Do not send a product back before receiving return instructions.
How are returns sent back?
All approved returns are handled by mail.
When a return shipping label is provided, you can:
Download the label → Print it → Attach it to the package → Ship the return
Please follow the return instructions provided by our support team.
Who pays for return shipping?
It depends on the reason for the return.
Detora Home pays return shipping if:
- The product arrives damaged
- The product is defective
- The product arrives broken
- You receive the wrong item
- We made a fulfillment error
The customer pays return shipping if:
- You changed your mind
- You ordered the wrong item
- You no longer want the product
- The return is not caused by our error or a product defect
Do you charge a restocking fee?
No.
Detora Home does not charge a restocking fee for approved returns.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you want a different lamp, return the eligible original item and place a new order after the return process.
How long does a refund take?
Once the returned product has been received and inspected, approved refunds are processed within 7 business days.
How do refunds work if I paid Cash on Delivery?
Because your order was paid through Cash on Delivery, a refund cannot automatically be sent back to an online card.
After your approved return is received and inspected, our support team will contact you to arrange the appropriate refund method.
What should I do if my lamp arrives damaged?
Contact us as soon as possible at support@detorahome.shop.
Please send:
- Your order number
- Clear photos of the damaged lamp
- Photos of the packaging
- A short description of the problem
If the issue is approved as shipping damage, a defect, or an incorrect item, Detora Home will cover the approved return shipping cost.
What if I receive the wrong product?
Contact us immediately with your order number and clear photos of the item received.
If we confirm that the wrong product was sent, we will provide return instructions and cover the approved return shipping cost.
What if my tracking says delivered but I cannot find the package?
First check:
- Around your property
- With household members
- With neighbors
- At your building reception or mail area
If you still cannot locate the package, contact our support team for assistance.
Can product colors look different in person?
Slight differences may occur because of:
- Screen settings
- Photography lighting
- Room lighting
- Material or finish variation
- Manufacturing variation
We make reasonable efforts to present our table lamps and floor lamps accurately.
Are bulbs included with every lamp?
Bulb inclusion depends on the individual product.
Please review the specific product description before ordering to see whether a bulb is included and what bulb type or socket is required.
Where can I find product dimensions and specifications?
Dimensions, materials, lighting information, bulb compatibility, and other relevant details are listed on each product page where applicable.
We recommend reviewing the product description carefully before ordering.
How can I contact Detora Home?
You can contact us using the details below:
Phone: +1 917-388-2272
Support Email: support@detorahome.shop
Address: 51 Barrow St, New York, NY 10014, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time (EST)
You can also review:
Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service